Refund policy

RETURNS

Because choosing a scent is personal.
Notes To Poppy fragrances are designed to be experienced with confidence.

Risk-Free Fragrance Experience

Every 50ml Eau de Parfum includes a matching sample vial.

Begin with the sample. If the scent feels right, unwrap your full-size fragrance.
If it doesn’t, return the unopened bottle for a refund or credit.

Return Conditions

·  Returns requested within 14 days of delivery

·  Full-size bottle must remain sealed, unopened, and unused

·  Refund, exchange, or store credit available (subject to stock)

·  Return shipping costs are non-refundable

Items Not Eligible for Return

Unless deemed faulty, the following items are final sale:

• Discovery Sets
• Travel sizes (10ml )

Faulty or Damaged Items

Please contact us within 14 days of delivery with your order number, a description of the issue, and clear photos or video evidence.

Our Customer Care team will guide you through the next steps.

Our Customer Care team will review your request and guide you through the next steps. Where appropriate, we may offer a replacement, repair, or refund at our discretion.

How to Start a Return

Please email info@notestopoppy.com.au with your order number and return request.